Even we tried for rebooking. Tel. You can rely on our trained team: Processing, care and transport processes are based on species-specific and individual needs. We had to book a completely new flight to bring him back to Egypt. We can display special offers which are perfectly suited to your needs. My wife, my daughter, and I traveled back on 21st July, 2020 to the US. Only customers have to suffer and they are robbing blind. They are really worst service, which I ever seen in my lifetime. Lufthansa India Head Office Address: 12th Floor, DLF Building No. They cancelled my flight for booking ** on May 5th 2020 and was promised a full refund for my business class tickets within 4-6 weeks. Then they cancelled my flight for booking ** on June 29th 2020 and was promised a full refund for my business class tickets within 8 weeks. Lufthansa uses Terminal 2 at Shanghai Pudong Airport. all documents for veterinary and customs procedures, Freight forwarders can book via the Lufthansa Cargo Service Center, Private individuals need to book through a freight forwarder – find the one that’s right for you with our, If you do not want your animal to be transported as air freight but as excess luggage, please contact the, You can find information on entering the European Union at, You can find further useful information in our, Reliable service from a single source thanks to our specially trained team, including 24/7 support, Frankfurt Animal Lounge is geared towards the care of horses, Hard-wearing asphalt floors, which are better suited for horses than concrete, 42 stalls, which can be flexibly adjusted to space requirements – up to 28 m² per horse, Highest hygiene standards, dust-free sawdust and quality hay, Cozy relaxation area for persons accompanying the horses, High-quality horse containers, jointly developed with the container-specialists VRR Aviation, Space for up to three horses per container, Lots of room to the sides for a stress-free journey, Interior decorated in light colours to reduce fear of ‘dark boxes’, Optimal visual protection between the animals due to sliding partitions in the upper part of the walls, Large windows in the covers allow fresh air to get in, Better protection from injury, heat and cold: cutting-edge plastic materials instead of aluminum in the interior, Particularly visible flooring: stable, non-slip palettes for optimal grip and better loading, Easy handling: automatic roll-up covers at the front and back accelerate loading and unloading, More space to relax: accommodation in much more spacious kennels at the Frankfurt Animal Lounge*, Special transport requirements: Whether allergies, administration of medications or special food – our trained animal keepers will take care of it, Picture upon arrival: photos taken upon arrival in the Frankfurt Animal Lounge and sent to their owners, Information sheet provided before the start of your journey: Owners receive all necessary information in a timely manner before the start of the journey and can plan accordingly, Personal contact: Owners can get in touch with their personal contact at any time using an exclusive email address. The "footprint" is not static, but constantly adapted in accordance with customer needs. These cookies are needed for a smooth operation of our website. : +49 69 696 - 28025svenja.lang(at)dlh.de, Tel. With a distinct focus on fulfilment and keeping technical operations as hassle-free as possible, LTMI serves as an interface between airline customers and our in-house divisions. track the number of visits or the impact of specific pages of our web presence On the other hand they allow us to improve our content for you. Its location on this page may change next time you visit. : +49 69 696 - 28010malin.schollmeyer(at)dlh.de, Tel. The second issue is that now we have a minor alone at the airport stranded there for two days just because of the airline mess up. THIS IS RIDICULOUS AND REALLY UNPROFESSIONAL. Lufthansa is a leading airline worldwide. This is the largest German Airline. This website uses cookies. Now the third issue is refund, I wanted at least a refund for the return ticket that he have not used. The people you get on the phone also sound exhausted and impatient to get rid of you in most cases. ), Address: 2nd Floor, Departure Terminal, Anna International Airport, Address: 12, Level E, Passenger Terminal Building, Rajiv Gandhi International Airport, Shamshabad – 501218 RR District, Andhra Pradesh, Lufthansa Hyderabad Airport Customer Care Number: +91 40 – 6660-5000, Address: Room No.3, First Floor, ITB N.S.C.B International Airport, Kolkata, Lufthansa Kolkata Airport Customer Care Number: +91 33 – 2511-2525, Address: Terminal 2 Sahar, Sahar International Airport, Mumbai, Lufthansa Mumbai Airport Customer Care Number: +91 22 – 6685-9898 (Counter Opening Hours: Ticket counter opens 4hrs before scheduled flight departure time. Contact; Home; Main content. That option is not available in their site. The Lufthansa Group is a global aviation group with a total of more than 580 subsidiaries and equity investments. Once again low cost are so ahead of this company! statistical and analytical purposes. With these cookies we can, for example, By selecting this category, the categories Statistics and Comfort As experts for all aspects of TechOps Management, we support start-up airlines and established carriers alike. See reviews below to learn more or submit your own review. Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany and the largest airline in Europe. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society. The maintenance experts hold approvals for line and light maintenance for all common commercial aircraft, mainly Airbus and Boeing types including freighters. Given the circumstances, about as good as I could expect. Menu. The majority of Lufthansa reservations are made for an international flight. So, I can’t get a refund and also the credits will be available in another 6 months when I have to catch a flight in october. Lufthansa Technik Maintenance International. With your personal Lufthansa Cargo iD, you can access all the services you need. In order to continuously improve our website, we anonymously track data for This company was founded in 6 January 1953. Flights are shared between Lufthansa and ANA. This month's topics, subscription, the media sheet and more informations are available here. No muss, no fuss. Unsubscribe easily. To contact the editorial office and for advertising please refer to the following adresses: Lufthansa Magazin Inflight magazine Territory Content to Results GmbH Bei den Mühren 1 20457 Hamburg +49 (0) 40/3703-5011 LHmagazin(at)territory.de Advertising Sale This month's topics, subscription, the media sheet and more informations are available here. Neither they can give a confirmed ticket. It is even possible to transport several dozen showhorses on a single flight. However, when I called them the first time, they said that the luggage will arrive on 28th of July. Lufthansa India Contact Number: +91 124 4888999, Lufthansa India Email ID / Email Address: delteamd@dlh.de, Helpline Number of Lufthansa India: Not Available, Address: 12th Floor, DLF Building No. At any time and from anywhere, whether you are home or on the move. operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, … Lufthansa covers some of the major cities in India like Mumbai, Delhi, Chennai, Kokata, Pune, Hyderabad etc. Customer services Customer services. A real disappointment. How do I know I can trust these reviews about Lufthansa? ), Address: Terminal III, IGI Airport, New Delhi, Lufthansa New Delhi Airport Customer Care Number: +91 11 – 6123-0303, Address: Lohegoan Airport, Civil Enclave, Pune, Lufthansa Pune Airport Customer Care Number: +91 20 – 2668-0202 (Counter Opening Hours: Ticket counters open 3hrs before scheduled flight departure time. Of course, Lufthansa. Thank you, you have successfully subscribed to our newsletter! Get buying tips about Airlines delivered to your inbox. will also be activated. Species-appropriate accommodation and care, Frankfurt Animal Lounge at our biggest hub, Documentation of the transport chain and proactive communication. The downside was that I was given a 2 to 3 month wait time. In order to check in for your flight at Shanghai Pudong Airport (PVG), go to the terminal where your flight departs from, or follow the instructions provided in your ticket. Bericht zur Gleichstellung und zur Entgeltgleichheit, Health Management and Occupational Safety, Financial strategy & value-based management, Corporate Governance Declaration, Section 289f HGB, Declaration of compliance, Section 161 AktG, Information on corporate governance practises, Board of Management and Supervisory Board procedures. This time, we had booked directly with Lufthansa, a round trip flight from Los Angeles to Copenhagen in early June 2020. Faster service thanks to prefilled forms. I booked my flight on March 20 and I found out that my flight has been canceled that nobody informed me of. Not so with Lufthansa which is holding its cards real close to the chest. Sign up to receive our free weekly newsletter. We value your privacy. These are seems that they are not having capable for run the Flight service among other flight service. for endangered species breeding programs, Transport of eggs and day-old chicks with as little temperature fluctuation as possible, in Frankfurt air-conditioned storage areas and transport in temperature-controlled vehicles for day-old chicks, The world’s most modern animal station at the Frankfurt hub, measuring 4,000 m², 24/7 care: handling, animal coordination and veterinary services under one roof, Import, export and transport zones physically separated from each other, plus visual and acoustic separation within zones, hard-wearing asphalt floor, 42 large-animal stalls, 39 dog kennels, 3 quiet zones for cats, 18 climate chambers, 2 aviaries, black light area for examining ornamental fish, Animals can be collected directly from the Frankfurt Animal Lounge (Gate 26), incl. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Destinations include … Lufthansa staff were totally absent. Select the dropdown menu of your country to find the telephone number and opening hours of the relevant Service Center. First of all you can not get a refund which is what most airlines, even low cost are offering. With 150 employees worldwide, the company provides line maintenance and homebase support. You can not do anything online or via email! This includes cookies which are necessary for the operation of the website and to manage our corporate commercial objectives, as well as other cookies which are used solely for anonymous statistical purposes, for more comfortable website settings, or for the display of personalised content. As experts for all aspects of TechOps Management, we support start-up airlines and established carriers alike. Do NOT follow this link or you will be banned from the site! About Lufthansa: Lufthansa was founded on 1953 and commenced operations on 1955.Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size.Lufthansa. Please note that depending on the settings you choose, the full functionality of the website may no longer be available. NOW IT'S BEEN OVER A MONTH, NO LUGGAGE, AND NO ONE RESPOND TO MY EMAILS. Now, the airline says there isn’t anything that they can do. : +49 69 696 28022shreya.parmar(at)dlh.de, Tel. Yes, I wish to receive information and offers in connection with my membership of the Miles & More program and consent to Miles & More GmbH and Deutsche Lufthansa AG contacting me for this purpose via electronic communication services (e.g. Lufthansa iD account; Miles & More; Help & Contact; Feedback; Newsletter ; Lufthansa Group Lufthansa Group. At any time and from anywhere, whether you are home or on the move. ANA has already cancelled our flights and full refund is in the tubes. I followed the procedures on the confusing website and immediately received a small refund (presumably the taxes on the tickets) but lost nearly $5000 for 2 premium economy tickets. Phone +49 69 696 - 28001 I received an email stating that my luggage was not loaded from Frankfurt. We find their planes to be comfortable and the onboard service is a notch better than most. Those have two functions: On the one hand they are providing basic functionality for this website. Whether it’s a sports horse, youngster talent or recreational horse – with us, you can be sure that processing, care and transport procedures are adjusted to suit their species-specific needs. First of all, we were packed like sardines on the flight from Algiers to Frankfurt. It operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe. Three months for a refund is ridiculous and a very poor way to treat customers. In some cases this terminal can change. About Lufthansa: Lufthansa was founded on 1953 and commenced operations on 1955.Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size.Lufthansa. Please. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For more information about reviews on ConsumerAffairs.com please visit our Please note that due to the implementation of Covid-19 measures, the Lufthansa Service Desk within the Check-In Hall is currently not accessible to non-travelling guests. Extreme stinginess, hiding the glaring facts, obfuscation and pretending business is as usual, with few references to cancellation in smallest possible print in lightest shades of gray, all of which get you nowhere. Our 24-hour help desks for all aircraft material supply you as fast as possible, Our dedicated Airline Support Teams provide Aircraft On Ground AOG services on-site. All Rights Reserved. Flights. I called and changed to a flight where they both could travel together. Online check-in 23 hours before departure. No one was there to let me know that I have to file a report. With 150 employees worldwide, the company provides line maintenance and homebase support. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Needless to say, I will not fly with this airline in the future. Loading... Footer. Lufthansa Technik Maintenance International (LTMI) is one of our 100% subsidiaries. I did then told me to call agency again. I then tried to rebook the flights for later flights, but was told that my tickets were now invalid and the funds are lost. Your bookings and personal details at a glance. Our reliable Boeing 777 cargo aircraft, special horse containers and the exclusive Frankfurt Animal Lounge ensure that your four-legged friends arrive relaxed. Continuous monitoring of animals including documentation of the entire transport chain. PageSpeed WordPress theme by Contact Us Send us a tweet @LH_API or use the form below: Name Username Email Subject Message. Cookies for integrating external content, such as iframes. Deutsche Lufthansa also known as Lufthansa. It is the parent company of Swiss International Air Lines, Austrian Airlines, Germanwings, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint. Unsubscribe easily. About Lufthansa: Lufthansa was founded on 1953 and commenced operations on 1955.Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size.Lufthansa. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Follow the links below in order to see all the flights scheduled for Lufthansa - Arrivals - Departures. Pet Premium. Lufthansa India Contact Number, Toll Free Number, Contact Details, Email ID and More details given here. : +49 69 696 - 90501dawn.strack(at)dlh.de. operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft. Our IT support team will be happy to help with any questions about our lufthansa.com website and the Lufthansa app. These cookies are necessary to run the core functionalities of this website, e.g. Contact Us Send us a tweet @LH_API or use the form below: Name Username Email Subject Message. Address. They told me call Austrian. I booked a flight for a minor passenger to travel with his grandma, the ticket was changed two twice where they were separated. Article last re-published on July 9, 2019. Will never book a flight with them again! - Website: www.lufthansa.com, This airline operate some flights, but other flights are codeshare flights operated by the following airlines, Guide to Shanghai Pudong International Airport (PVG). We’ll start sending you the news you need delivered straight to you. By continuing to browse this site you are agreeing to our use of cookies. This is so frustrating that airlines get away with this and nobody is imposing any serious rules about this. We use cookies so that we can offer you the best possible website experience. We value your privacy. The question now why weren't we notified that he can't enter. Once the flight was officially cancelled, I called for a refund in mid May. security related functions. Home; Get in touch; Docs; Play with the Data; Partner APIs He would not have traveled the first time. Check your departing flight here. Contact Details Lufthansa German Airlines. Check your departing flight here, Follow the links below in order to see all the flights scheduled for Lufthansa. When embedding Share prices and charts, further cookies will be set. Article Title: Lufthansa India Contact Number, Toll Free Number, Contact Details, Email ID and More Search the page. There was no social distancing, no safety. Flight was cancelled due to COVID19. Contact. Lufthansa covers some of the major cities in India like Mumbai, Delhi, Chennai, Kokata, Pune, Hyderabad etc. we travel every year and we have family traveling every year, we will never use their services again. With your personal Lufthansa Cargo iD, you can access all the services you need. Check your arriving flight here, Lufthansa uses Terminal 2 at Shanghai Pudong Airport.In some cases this terminal can change. Contact with customer relations resulted in stonewalling and a rigid response, despite the claim by Lufthansa management that they are being flexible … Awful service, they are not responsible and do not own up to their mistakes nor do they compensate for all that happened. - IATA Code: LH : +49 69 696 - 28006patrick.winter(at)dlh.de, Tel. Got no reply over email either. This website uses cookies. Midair and ground level - our infrastructure. Further facilities exist in Brussels (BRU), Belgium, and Milan (MXP), Italy. Unfortunately, we had a bad experience. Whenever possible, we like to fly on Lufthansa. 10, Tower B, DLF City, Phase II, Delhi, India. Enjoy reading our tips and recommendations. These cookies are used to display personalized content matching your interests. LTMI runs several stations in Europe, the Middle East and Africa: London (LGW) in the UK, Bucharest (OTP) and Cluj (CLJ) in Romania, Amsterdam (AMS) in the Netherlands, Kigali (KGL) in Rwanda and Tel Aviv (TLV) in Israel. Your bookings and personal details at a glance, Get an overview about the status of all your shipments. Lufthansa Technik Maintenance International (LTMI) is one of our 100% subsidiaries. Lufthansa Hyderabad Airport Office Contact Details Address: 12, Level E, Passenger Terminal Building, Rajiv Gandhi International Airport, Shamshabad – 501218 RR District, Andhra Pradesh Fax Number: +91-40-66605004 We are booked on a flight Tokyo-Munich and return in August. This company is not yet accredited. : +49 69 696 - 28001christina.serafim-mueller(at)dlh.de, Deutsche Lufthansa AG Investor Relations FRA CW Lufthansa Aviation Center Airportring 60546 Frankfurt / Main, Tel. You are free to decide which categories you would like to permit. 10, Tower B, DLF City, Phase II, Delhi, Contact Number: +91-124-4888888, +91-124-4888999 Opening Hours: Monday to Friday (9AM – 5:30PM), Address:Passenger Terminal Building, Bengaluru International Airport Devanhalli, Bengaluru – 560300, Lufthansa Bengaluru Airport Customer Care Number: +91 80 – 6678-4050 (Counter Opening Hours: Ticket counter opens 3.30hrs before scheduled flight departure time. Further information can be found in our Privacy Policy. Not even the seat reservation fees were reimbursed. As if this flight was even a remote possibility. Nobody bothers to pick up at the Service Centre and there is no way of rebooking your ticket online. 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Signed up for Lufthansa FlightVoucher and now I am trying to rebook my ticket and I have no way of doing that. ), Facebook Page: https://www.facebook.com/Lufthansa/ (Verified), Twitter Handle: https://twitter.com/Lufthansa (Verified), Instagram ID: https://www.instagram.com/lufthansa/ (Verified), LinkedIn Profile: https://www.linkedin.com/company/lufthansa, YouTube Channel: https://www.youtube.com/user/Lufthansa (Not Verified). and therefore optimize our content. : +49 69 696 - 28001dennis.weber(at)dlh.de, Tel. Some serious actions need to be taken against them. I called the agency. Our content is intended to be used for general information purposes only. After spending 5 phone calls, waiting 20 min in queue each time and talking to customer service that are clearly ill-trained and not able to make decisions or explain clearly the set up of the rebook structure. Unsubscribe at any time. One with Lufthansa and the other with Austrian, the Austrian for the minor was changed again to Egypt Air which he finally flew on arrived in London and was refused to travel to the US even though he had a valid visa. This is trapped situation where you end up booking another flight from another airline and spending another $2000. Then I rebooked my flight and it got canceled again. Guess which lags far behind in customer service? It is appalling and disappointing for a company that is supposed to be run by European standards, and is supposed to be reliable and customer focused. And Very worst customer service. With so many destinations to choose from, Expedia makes it easy to travel with this leader in international travel. Check-in I have received neither refund as of Aug 3rd when I had to again rebook my last ticket. Deutsche Lufthansa AG Investor Relations FRA CW Lufthansa Aviation Center Airportring 60546 Frankfurt / Main. Contact with customer relations resulted in stonewalling and a rigid response, despite the claim by Lufthansa management that they are being flexible and accommodating due to the virus situation. Lufthansa. Lufthansa Cargo eServices will simplify your working day. I did and finally told me to call lufthansa again. ConsumerAffairs is not a government agency. Lufthansa Airlines Delhi Office Contact Details, Lufthansa Bengaluru Airport Office Contact Details, Lufthansa Chennai Airport Office Contact Details, Lufthansa Hyderabad Airport Office Contact Details, Lufthansa Kolkata Airport Office Contact Details, Lufthansa Mumbai Airport Office Contact Details, Lufthansa New Delhi Airport Office Contact Details, Lufthansa Pune Airport Office Contact Details, Read Also: American Airlines India Contact Number. Sorry, can't wish them well. I am registering a complaint with US DOT, and hope that either a fine or a class-action suit will result in the future. Lufthansa Cairo Reservation Office Address: Cairo, Egypt. Lufthansa uses Terminal 2 at Shanghai Pudong Airport.In some cases this terminal can change. Home; Get in touch; Docs; Play with the Data; Partner APIs Frequently visited pages Frequently visited pages. The full refund came in about 6 weeks. Address: 1st Floor Departures Hall, Malta International Airport, Luqa, Malta. On flights with a stopover in Frankfurt, you can also book our exclusive service for dogs and cats: Constant traceability thanks to eTracking: If you have any questions about animals in the Frankfurt Animal Lounge, please, Immediate, proactive information in the event of irregularities, Terms and Conditions for the Animal Lounge, With Lufthansa Cargo, live animals are always transported with the highest priority and speed, Species-appropriate accommodation throughout the journey: specially developed horse containers and plastic containers for pets with excellent ventilation, During transport, all animals are cared for according to their needs, examined and fed if required, Compliance with the strict requirements of the IATA Live Animals Regulations and the Convention on International Trade in Endangered Species, A team of trained staff and animal keepers guarantees the best possible care, Processes and services adjusted to suit each species, Extensive experience in the transportation of show, recreational and breeding horses, Transport of ornamental fish includes black light veterinary check, oxygen supply possible in the event of irregularities, Tailored, low-stress transportation of zoo and large animals, e.g.
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