By providing jargon-free explanations on what each package covers and doesn’t cover, Transavia made the comparison easier for travellers, resulting in a direct 27% increase in sales of its premium packages. She insinuated that the problem could be my credit card and the security measures that Transavia enacts (I know for certain, after contacting my bank that there is no block on my credit card). Transavia forces you to call their callcentre (thats a toll number) and then they take your same creditcardnumbers and surprise-surprise it works. Costs buckets money and time! Transavia destinations are Asia, Africa, and Europe (total 88 places). 8 Questions You Should Absolutely Ask An Interviewer, Customer Service Representative salaries ($25k), Revenue Management Analyst salaries ($55k), Includes cover photos, videos, social media content, awards, and important info such as company benefits, Sync jobs automatically with your Applicant Tracking System, Target jobs to candidates based on site activity, No competing display ads or sponsored jobs on your company profile, Feature your content and jobs on up to 5 competitor profiles, Competitive intel such as profile activity and candidate demographics, Reputation monitoring (vs. competitors and by job title and location), Advanced review and interview filters with additional insights including sentiment analysis. Neither of them worked. I have missed my surgery, time and money. Staff is shameless. Do not use this airline, they are liars and frauds. I realize that in the grander scheme of things 5 euro isn't a whole lot of money. what a sh.t service you give and how you treat passengers !! Its headquarters is based in Haarlemmermeer, Netherlands. Maximum allowable hand luggage is 10kg. Room 3 Bldg. AVOID. You can contact the customer service representative of Transavia calling Transavia's helpline phone numbers. To learn more, view our Cookies Notice. So far it has been fine and easy to use their vouchers. More than capacity you sell tickets? Ils ne ont pas donné une réponse satisfaisante du tout sur nous et nous ne voulions pas de documenter. However, if having that information was enough to deter them from booking, what if those people had found out about that information only after they completed their booking? For brands, it means their customers can be overwhelmed with decisions and may give up or make choices they will regret later. Its headquarters is based in Haarlemmermeer, Netherlands. Four of us booked our tickets through the website. Max fare option, Cons: We temporarily do not answer any e-mails. Do you save money by reducing or passengers by reducing the weight of fuel? As soon as travellers indicated they were flying with a baby, Transavia changed the content of their pages to reflect the information needed for flying with an infant. Very disappointing. !It is RIDICULOUS !!! I hope to be a Transavia frequent flyer soon! The worst Customer Support and the company I have ever seen. fast paced environment, you can leard new abilities, dealing with various people, hard work, repetitive tasks, dissatisfied colleagues, pessimistic environment, more training opportunities and task variation needed. I have got some emails referring to a voucher but no voucher. this is probably your doctrine against your passengers !!!! and enjoy the benefits and satisfaction that Transavia Rent A Car Philippines can provide. I tried 2 different Credicards as well as the Paypal payment option. All content is posted anonymously by employees working at Transavia. This might be post-purchase rationalisation. Nous sommes arrivés à l'aéroport une heure avant, vous dites maintenant qu'ils ne traitent nos écrans et être toujours sur le coup, il a été écrit. Our flight to Paris was cancelled in May 2020 due to pandemic lockdown. Transavia promised twice to issue vouchers for the flight, but now, only a week before we were due to go, have "changed the rules" and will not issue a voucher. !is really so nice you apologise and you're sorry, YET on the other hand.. you write ..." Unfortunately, we are not able to extend your voucher validity".Did you at all read what you write or you act like robots? NEVER TRANSAVIA AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Founded in Milan in 1968, Transavia is today a point of reference for international shipments, and boasts a range of complete services aimed at meeting your every need, for maximum customer satisfaction. She is American, he is Dutch. We arrived an hour before the airport. Transavia, transporteur aérien low-cost fondé en 1966, est détenu en intégralité par KLM, membre du groupe AIR FRANCE-KLM. Best wishes to your business in difficult times. Ahmet Ozmen, Concerned: April 24, 2014 at 6 to go to the skin Pari Istanbul with 50 aircraft had received tickets in advance. This passenger was already 20 minutes late and surely should have been denied access. You heard a new word a few days ago and now see it everywhere? The carrier operates a fleet of ... Customize your profile with branded content, Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, "hard work, repetitive tasks, dissatisfied colleagues, pessimistic environment", Let us know if we're missing any workplace or industry recognition –, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? I had boarded the plane and we sat waiting at 07.55am to take off. She was EXTREMELY rude and absolutely shameless. Thank you for your request. Transavia Rent a Car Philippines. They did not give us a satisfactory answer. [i] Consumers may make decisions that don’t really benefit them only because they want to conform to their peers. However, we did not receive any booking ID, confirmation email or E-ticket. I requested from Transavia ro refund me of the airport taxes (€59). My friend in Paris called customer service and asked them what to do, they hung up on her….In the end I had to buy a flight from Charles de Gaulle Airport (I was at Orly) for 310 Euro + 25 Euro for the train to CDG. How is it possible that they did not even bother to inform me that the flight was canceled? The company provides buy on board service offering a broad range of food and drinks to purchase. I had boarded the plane and we sat waiting at 07.55am to take off. Transavia Customer Service can answer all your questions about flying. When I asked her for her name (I wanted to report her), she said she does not have one. 3) The food we paid for a drink. We arrived at the airport one hour before you say now that they only treat our screens and still be on the spot, it was written. Posez vos questions et parcourez les 3 200 000 messages actuellement en ligne. Work on authority though expert advice, or social proof in the form of reviews. As we are a group of people heading on a trip to Amsterdam we decided to book with Transavia as their prices seemed advantageous. Contact Information. The fleet consists of 39 aircraft. Worst Customer Support and no promised vouchers. Just when you thought the great service you get from us couldn’t get any better. Cancelled during Corona. It seems too convenient that three different credit cards from three different countries all received the same error notice. We cannot change the flights as they are not taking bookings far enough in the future. Transavia Airlines C.V., trading as Transavia and formerly branded as transavia.com, is a Dutch low-cost airline and a wholly owned subsidiary of KLM and therefore part of the Air France–KLM group. A few days later I went on to the website to book my family's tickets and all seemed to proceed well until I went to pay. If there is a rate lower than 0 I would choose that! Red flag #3. Or did you reduce weight by taking passengers? This is the Transavia company profile. When I went to Transavia’s info desk, they kept repeating that there is no flight. April 24, 2014 hours to come all the way from Paris to Istanbul, we buy tickets for the 0650 aircraft. Transavia annule en masse les billets des voyageurs pour les revendent plus du double du prix d'origine. It has been 10 days since the booking, we are out 300 euros and do not know what to do. All content is posted anonymously by employees working at Transavia. After messaging on whatsaap, trying to check-in via all available option, I finally called and learned that the flight was canceled. Transavia is ranked 124 out of 452 in Transport category. Conversely, customer polls indicated that there was an 11% uplift in customer satisfactionamong those who did complete their booking. Book a flight with Transavia! © 2020 Trustpilot, Inc. All rights reserved. She told me that I could purchase our tickets directly from her but that each ticket would cost an additional 5 euro. Quality Observer service compliance survey, which is intended for Flying Blue Elite and Flying Blue Elite Plus members, in order to measure and improve the conformity of our services throughout the customer journey. Transavia. Will they think highly of your newsletter if they were forced to subscribe? Contact: He said you're late and did not do our operations. The customer service responded to me on the 13th of September that the airport taxes will be credited back to the original payment method within two weeks. Our business was in a hurry. For example, user research led Transavia to also revise how its fare packages were presented. These people are shameless, unprofessional and completely incompetent. Are they unmotivated? We filled out the claim form but they would not lend us another buggy as they only lend them when they are lost?!?!? Only the latest review will count in the company's TrustScore. Rights Reserved, You Are About to Contact PissedConsumer.com. Please keep spreading your complaints about them and never book with this company – if you want to reach your destination, it is not worth it!!! In essence I cancelled my flight on September. Marco Hansen, CPH. In all honestly, their cheap flights become moderately priced after they've added on all of their fees and taxes. Tell us who you are and a Glassdoor Sales Representative will get back to you right away. When I asked the senior cabin crew member why we waited for one passenger, who appeared to be crew, I was told that the passenger we had been waiting for was in fact - wait for it We try to respond as soon as possible, so we will get back to you within a few hours to confirm your booking. The agent explained everything very clear. The car you choose should be the perfect fit to where your going, carefully consider comfort, safety and a fun drive wherever you desire to go, Our rental rates our versatile and should fit any budget you have for any trip you plan you have in mind, we provide economical vehicles for better fuel economy. This is a phenomenon psychologists call the Baader-Meinhof phenomenon. What matters for us is to Enhance and improve your car rental experience. We did not ask for a document. IHHIVR. These biases can be sources of discomfort. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Transavia is a Dutch low-cost carrier. On returning the flight attendants had been very sympathetic and informed us this was a common complaint-taking their advice I contacted Transavia complaints-I was then basically accused of lying, and to get any refund I would have to prove our bags were not over weight, as they would not take our word for it-So to Transavia and the nice man in complaints, I now write and inform people of your [censor] service and customer attitude in the hope that some one further up the food chain does something to change, an otherwise good Airline. It is a wholly owned subsidiary of Air France KLM Group. They're the worst! I asked her if they were experiencing technical difficulties with their website and she couldn't give me a straight answer. Unfortunately it was too late to get new flight and arrive on time for my surgery. Why should a customer be charged for placing a complaint about YOUR product? The board is worth 700 euros. On a website, there are many occasions where users drop out early: they may be distracted along the way, or they may have a limited amount of time, energy and motivation. Pay in advance for a full tank of gas and bring the car back empty or simply purchase a full tank just before you return the car to drop-off location. Transavia Customer Service can answer all your questions about flying. This passenger was already 20 minutes late and surely should have been denied access. This company is no different to any other cheap airline; a complete fraud. Transavia then told me I was not entitled to any compensation because the law says no - rubbish - complete and utter drivel. In all honestly, their cheap flights become moderately priced after they've added on all of their fees and taxes. The display shows "contour open, " he writes. The current crisis has impacted our work. Transavia legally known as Transavia Airlines C.V. is a low-cost airline. I booked a one way ticket from Paris to Vienna in March 2016 for 10 July 2016. They have literally been the worst customer service i ever dealt with. A couple of weeks ago me and my wife have been in our honeymoon in Europe (Starting in Amsterdam, through Italy, ending in Greece) and we booked a flight a couple of months before to a transavia flight from Amsterdam to Venice. Analytics are critical to mapping problematic areas on a website where metrics like bounce rates, click through rates, and general behaviour based data can help pinpoint underperforming areas and suggest potential reasons behind poor performance: bad UI, unreasonable expectations, confusion, etc. This is the Transavia company profile. Do you have something to say about Transavia? But just lost argent.1) we get a new ticket by paying € 450.2) We had wasted time, 3) We had some additional costs to drink manger.Parce than this: we pay you € 328 and € 450 we paid for the payment of Pegasus we nous.Si you do not pay, it will be equivalent to torture and terrorisme.Nous do not understand why you faites.Venu my mind: I ask if you get more passengers to emerge? Received an automated reply, confirming my application and that all files were received. I have been trying to get in touch with Transavia since then to no avail. Brands must employ qualitative research techniques such as heatmaps, user recordings, forms, and polls, if they are to understand their users’ struggles and build hypotheses for optimisation. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Plan and book Book a flight Book Transavia Holidays Rent a car View our offers Book a hotel … All content is posted anonymously by employees working at Transavia. The baggage handlers destroyed our child’s buggy (value £200). Transavia destinations are Asia, Africa, and Europe (total 88 places). In the email they mention that within two weeks you will receive a reply, however no response whatsoever. Even though we are a group we are booking our tickets separately. They did not give a satisfactory answer at all about us and we did not want to document. Here’s Exactly What to Write to Get Top Dollar, How To Follow Up After an Interview (With Templates! What happened? The fleet consists of 39 aircraft. If you do not pay will be considered equivalent to torture and terrorism that apply to us. The algorithm is subject to change in future. Arnaque Transavia - forum Avion - Besoin d'infos sur Avion ? Very fast customer service response and solution. Also, the paid costs for the language that was supposed to be returned to our bank account has not been done. Reserve the car that fits you and get the best offer for you. Nothing. Red flag #4. Transavia be more responsible and don’t just think of making more money by serving food during this pandemic. For months I've been fighting to get my money back for a cancelled flight. Not surprisingly, this is NOT a toll-free call. Ignoring arguments against buying a new smartphone? More details about it can be checked at transavia.com.For further requests, feel free to contact us. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I will continue to write as much or took my argent.Bonne day. My flight was cancelled, when I asked if I could get the money back next day was already in my bank account! We keep calling for weeks now, the only answer is be patiant, we are busy and you will get your vouchers next week. I have tried to check and the system did not allow to do it. Glassdoor gives you an inside look at what it's like to work at Transavia, including salaries, reviews, office photos, and more. Worst customer service. Let them know how far they have progressed through progress indicators. Transavia sought to tackle the universal challenge young parents face when travelling: flying with a baby is always a hassle. Thankyou. This does not necessarily mean it is a bad idea. My compliments on how they handled with our problem! Companies are selected automatically by the algorithm. I have had a very negative experience with Transavia. This is probably a case of selective perception. In years of economic crisis, people like this should be out of jobs! We offers a number of convenient car rental fuel plan options. They said get us a paper that its closed so we can transfer to a new one, i did and then they transfered to the closed account anyways. I do understand that cancelations are quite normal these days, but I can't understand how transavia did not bother to send an email at least one day before. Very friendly customer service on phone and whatsapp! Red flag #2. To better understand travellers with babies, Transavia leveraged information available through their customer service and ran usability polls. Thank you for fast and uncomplicated refund. Our chauffeurs will be waiting for you when you arrive at your point of arrival and take you to your destination and return you to the airport in time for your flight home. Transavia rejected my claim and suggested a 50 euro voucher. Flight 29th December Luton UK to Rotterdam, Holland - 07.55am There are no shops selling buggies in central Amsterdam (even the huge department store in Dam square De Bijenkorf don’t stock them) so we had to travel 10 train stops out of town to buy another. I've spent countless hours in a struggle to get my money back that I'm legally entitled to. Reserve now!!! © 2004-2020 ComplaintsBoard.com. this is 4th week that we hear this and no vouchers! We bought the cheapest equivalent buggy at €280 but as we do not have the original receipt for the buggy as it was a gift, they are offering us a maximum of €60. Will customers return products? thats ok, but now we really want to rebook it so we could go in September to anothe destiantion....but....no vouchers. Its main base is Amsterdam Airport Schiphol. eSCORE satisfaction survey, which is sent via e-mail to a large sample of customers. We had to go to buy another buggy as we did not want to spend the whole holiday in the hotel. I worked at Transavia full-time (More than a year), the paycheck raises after a while, no promosion possible or training opportunities offered. Went to information and more than ten people were more like us. I was at this stage I was very annoyed because it appeared we had been waiting for a member of their staff – as she was sitting on the flight deck. ... Reserve now!!! Even though we are a group we are booking our tickets separately. To help everyone in time, we only answer questions via WhatsApp and telephone. Transavia is a Dutch low-cost carrier. Either make them error free or get a toll-free number for international callers. I called the Call Centre to and spoke with a young woman. Partydoos Media have a handful of really tastefully crafted and freely available liveries available. You choose the car that you need that will take where you want to go, whether you want us to take you there or you want to ride for yourself, let your drive take you. Please let me know if there's any regolator since I want to take it further, they have to pay for this. Glassdoor will not work properly unless browser cookie support is enabled. Transavia was founded in 1965. Ten people who had more than one person. Ask yourself “What is beneficial to the customer?” before “What is beneficial to the brand?” If you are not focused on the customer, then tactics such as getting people to click on that CTA more often or setting your newsletter to opt- out may result in an immediate increase in your metrics, but how will they affect your business in the long run? Transavia is a budget airline that is part of AIR FRANCE KLM, the largest airline group in Europe, that provides solutions to a large number of travellers. Never ever I would suggest this company to anyone. As we are a group of people heading on a trip to Amsterdam we decided to book with Transavia as their prices seemed advantageous. With a mission of making “low cost feel good”, Transavia is constantly optimising its website experience to each customer’s individual needs. Want to fly affordably to more than 100 destinations in Europe? Optimising their experience starts with data. Transavia Rent A Car now offers customer pickup and delivery service to your office, home or repair shop. We use cookies to personalise content, to provide social media features and to analyse our traffic. In all honestly, their cheap flights become moderately priced after they've added on all of their fees and taxes. Not only they LIED (the payment was made), they did not send me any notification that the flight was cancelled (ot whatever happened), they cost me 350 Euro, BUT THEY ALSO ARE WITHOUT A DOUBT THE MOST UNPROFESSIONAL STAFF I HAVE EVER DEALT WITH. Customer support replied after days and said that it should work, but still nothing. Niño, Paranaque City, Metro Manila, Philippines, (+632) 8514-4678 However, I suggest you to use them begfore its expiry date, with a MAX fare ticket, so that you will be able to modify your flight without any modification fee.
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