Disgusting customer service!Continue waiting for 3 x long haul return ticket refund request dated 8th of April. Mytrip claims to be an IATA accredited online travel agency. © 2020 Trustpilot, Inc. All rights reserved. Has anyone used this site recently to book flights? Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guideline limiting each user to a single forums screen name. Your experience matters. The travel agency tells us they have refunded our money back on 30 June 2020 to MyTrip. Without noticing this is their Canada website, I ended up calling the number. Has anyone used them lately? Good service very fast, many thanks. They sent me a information about progress and waoting for monay transfer in 1. It turned out the Amsterdam-Brussels (ta && ta.queueForLoad ? long painful process. My trip.com, Not sure if this is for real . After I hang up, I received a message that there will be an additional $66 on my bill, since I made a call of 66 minutes overseas. My husband had problems with his covid pass at the airport and could not travel out. Where is my refund? Everything so far is OK. It applies. Disgusting customer service!Continue waiting for 3 x long haul return ticket refund request dated 8th of April. If i had booked my flight directly from the airplane company i would immediately received my refund. Welcome to visit our site for your next trip, whether it' s a domestic or international trip. Has anyone used them lately? To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Thanks. Hanging on the phone with both Mytrip and airline. They have said that when my refund has been confirmed by the airline they will charge a handling fee of £30 which is totally unacceptable for something that is out of the consumers control - DO NOT EVER USE, Only the latest review will count in the company's TrustScore. Because of you, there is a minus in my account and the interest goes up every month. There is no email, only webforms that leads nowhere.I strongly advice NOT to use mytrip or any of their other company-names under which they operate. I'm worried! No response. We booked (ta && ta.queueForLoad ? why does it takes 8 months for Mytrip? Sorry to hear your bad experience with them. The entire business seems unregulated and companies apparently can ignore consumer-protecting laws without any sanctions at all.Bjarne. But, never returned back to me with the refund since they say they did not receive a refund from the airline companies. Added to that if an airline cancels a flight and you do not wish to accept the new flight offered and ask for compensation mytrip.com will charge you £30 for this service. Buy now or later? Sent the email again several times, no response. All rights reserved. I asked for refund 10 days after cancellation, it was in march 2020. (just one phone call cost us 50 euros on hold). Continue your visit to www.tripadvisor.com. I'm worried! Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Do not use mytrip. Fortunately mytrip.com seemed suspicious to me so I booked a (ta && ta.queueForLoad ? MyTrip never made it easy to process a refund. Haut. Canadian citizen-LHR Transit with 29 hours. 1 was here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-73506968', '');}, 'log_autolink_impression');airline, and with much more hassle. I booked a (ta && ta.queueForLoad ? It was quite easy for me actuallyLooking for the best cryptocurrency investment platform ?I highly recommend | www. I have so far spent more than $100 in order to get my $624 refund.Stay away from this company for your own mental health and happiness. Wonder how many millions they have conned. Bottom line: book direct with the airline. But when i canceled it, they gave no refund and their customer support is also nowhere. You want me to write a review about a ticket yet to be confirmed with a wait time of 72 hours.Are we for real here.I've come across some audacious requests but yours beats all.When one books, and pays for a ticket, they want to be assured that it's a done deal not be told they may have yo wait a maximum of 72 hours to realize the outcome.Other low cost providers are able to tell you right away as to the status of a booking, they don't justify their inefficiency.Then you insult me further by presenting me with a whole lot of flim flam justifying the unjustifiable which might satisfy someone having had a lobotomy, and even then I say, 'might!' ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-80072230', '');}, 'log_autolink_impression');flight was a train. This is very bad customer service to hold on customers money. Added to that if an airline cancels a flight and you do not wish to accept the new flight offered and ask for compensation mytrip.com will charge you £30 for this service. MyTrip never made it easy to process a refund. I made a payment of 483,99€ tonight and I have no plane ticket and no confirmation by email. Reply to: Is mytrip.com legit? Eventually, called the phone number and talked to an abrupt person on the other end. Re: Is mytrip.com legit? Its already november and still didnt get my full refund. Be VERY cautious when ordering flight tickets online. Mytrip have withheld my refund for over 6 weeks now & did not even advise that my flight was cancelled in the first place. My booking with Transavia via you is G48EHL The amount is € 1550,94 But MyTrip doesn't respund on anything. They advertise an English helpline number +44 8447747881 but it now appears to us that this is only a front for a Greek company, We booked flights with them on 9 February 2016 on Iberia Airlines (Madrid to Lisbon) and their subsidiary Air Nostrum (from Malaga to Madrid) . MyTrip has just refunded them to me (minus 15% fee). How do I effectively communicate with an airline? Iberia Air says that we cannot miss the first flight which now does not exist and just get to Madrid some other way in order to get on the second flight. Message par Shenku49 » 12 mars 2019, 11:04. After doing some more research, I came across their canada website. Too bad ! Flight cancelled, refund requested - nothing received. They sent me a information about progress and waoting for monay transfer in 1. It has been more than six months since the refund process was initiated. Four tickets purchased in May 2019 for flights to Tokyo in March 2020. The flight was cancelled due to Covid-19. Please just do what you said you would and get me my money back. How many stars would you give mytrip.com? Hi, I tried to book a (ta && ta.queueForLoad ? If there was a way to offer a zero stars that would be it.Waiting times to speak to agents are over 1 hour - irrelevant of whether there is a pandemic - get more staff. Thanks to the Emirates guy who had mercy on my husband and agreed to change the ticket for my husband. We used them for (ta && ta.queueForLoad ? Its also impossible to get further information about the status of the refund. We love what we do – travel is fun and it makes people happy! Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/pages/forums_posting_guidelines.html. We spent a whole day trying to get it done. Thanks. I bought a flight in february for march from Mytrip. With a fake flight number. You know that old saying? Where is it? Two weeks later the airline changed the first flight making it impossible to make the connection to the second. Its also impossible to get further information about the status of the refund. "Stopping to refuel in Rotterdam Railway Station". And even if it takes so long why dont you just send monthly a status of the refund progress. Tried to cancel the flights, over two months before departure (due to covid) and was not entitled to any of refund of the £599 - such a con. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-75325849', '');}, 'log_autolink_impression');flights with them on 9 February 2016 on Iberia Airlines (Madrid to Lisbon) and their subsidiary Air Nostrum (from Malaga to Madrid) . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-75342815', '');}, 'log_autolink_impression');flight directly with the airline and paid an additional 100 usd - now I understand it was worthwhile. I made a payment of 483,99€ tonight and I have no plane ticket and no confirmation by email. Mytrip guys in India made it IMPOSSIBLE to change ticket. Meanwhile I had to stress about whether I would have to try to arrange other flights. Absolutely bad experience with refund for canceled flight from flyght company Turkish Airlines site. Very wary but hope they're for real. They have said that when my refund has been confirmed by the airline they will charge a handling fee of £30 which is totally unacceptable for something that is out of the consumers control - DO NOT EVER USE, Only the latest review will count in the company's TrustScore. I paid for my flight & it was cancelled by the airline. It was quite easy for me actuallyLooking for the best cryptocurrency investment platform ?I highly recommend | www. You have to contact customer service (good luck if you didn t book premium support!) Stay away - this company does not have customer - they will do everything not to refund you service, You want me to write a review about an experience with mytrip.com. WHen I went to their website, it turns out every link that's labeled "contact us" leads to their so called contact which neither has a FAQ or a phone number options. © 2020 Trustpilot A/S. Join the 15,815 people who’ve already contributed. But, after this, things actually turn south. But, never returned back to me with the refund since they say they did not receive a refund from the airline companies. 2020 and then stopped comunication and if I asked them again how it look after some time, their answer was robo mail, that I didn comunicate more then 60 days and finished my case. He also realised the travel agency didn't want to help and said he would write them a warning. 2009, 16:18 They should be penalized for not being prompt and cheating their customers. I am even not sure if the refundprogress started. Wonder how many millions they have conned. Its already november and still didnt get my full refund. He also realised the travel agency didn't want to help and said he would write them a warning. After months of waiting, surprise! They are a fraud. more. No option to book lugguage. If anyone knows of any way we can seek help or contact this company the information would be greatly appreciated.? 9. Mytrip USA offers good deals on flights, hotels and car rentals. There is no email, only webforms that leads nowhere.I strongly advice NOT to use mytrip or any of their other company-names under which they operate. REGARDS, Travel from Hamburg to Porto, ordered and payed back in January, was cancelled by the airline due to corona.Filled out the refund request form, but still, ten months later, I'm yet to see any refund.All I receive, is a auto generated email every 15 days, telling me NOT to contact them, and have patience, and I must admit, that kind of rubs me the wrong way.Mytrip didn't have any problems taking my money - it sure didn't take half a year.Customer service is abysmal. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-74439014', '');}, 'log_autolink_impression');flight with mytrip.com. So I'm browsing for hotels and found one I've been eyeing offered at trip.com for about 30% lower than Booking and Agoda. In March we were notified of a flight change on the flight going to our destination, which was ok, being only an hour difference, and the new e-tickets were sent. Airline, Airport, and Travel Abbreviations. MyTrip has just refunded them to me (minus 15% fee). After I hang up, I received a message that there will be an additional $66 on my bill, since I made a call of 66 minutes overseas. They did say they filed with the airline companies to get a refund. That doesn't seem too good to be true, but I've also never used this site. Thanks for being a part of the Tripadvisor travel community! The Brussels-Stockholm flight was real though so that was nice. And still nothing. REGARDS, Travel from Hamburg to Porto, ordered and payed back in January, was cancelled by the airline due to corona.Filled out the refund request form, but still, ten months later, I'm yet to see any refund.All I receive, is a auto generated email every 15 days, telling me NOT to contact them, and have patience, and I must admit, that kind of rubs me the wrong way.Mytrip didn't have any problems taking my money - it sure didn't take half a year.Customer service is abysmal. You have to contact customer service (good luck if you didn t book premium support!) Is mytrip.com legit? The airline advised to change the ticket for the next available flight. In other words there is no way we can use the tickets we have paid for. No option to book lugguage. The entire business seems unregulated and companies apparently can ignore consumer-protecting laws without any sanctions at all.Bjarne. Bonjour, Je voulais savoir si il avait des personnes qui avait déja prix des billets d'avion sur Mytrip.com et quel est le retour d'expérience. Where is my refund? Mytrip have withheld my refund for over 6 weeks now & did not even advise that my flight was cancelled in the first place. Both my outbound and return flights were cancelled. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mytrip has been holding on to our funds… Mytrip has been holding on to our funds for the last 6 months. Think you’re not going to wear a face mask on a flight? Without noticing this is their Canada website, I ended up calling the number. I don't think I would use them again! | Read 101-120 Reviews out of 15,815 When we were notified we immediately requested that Mytrip.com change the flights to a practicable connection. Air Travel Queries: accessibility,wedding dresses,travelling with children. I can almost 100% guarantee that the price isn't live and that once they have your details the price will mysteriously change until you are paying as much as or more than if you'd booked with the (ta && ta.queueForLoad ? I requested after the cancellation a refund. Stay away - this company does not have customer - they will do everything not to refund you service, You want me to write a review about an experience with mytrip.com. I have so far spent more than $100 in order to get my $624 refund.Stay away from this company for your own mental health and happiness. Four tickets purchased in May 2019 for flights to Tokyo in March 2020. Iberia Air says that they can not change the flights because Mytrip.com has not requested the change from them. This is the version of our website addressed to speakers of English in Singapore. You would have been better off saying nothing instead of confirming the obvious. They said the ticket was forfeited by airline ( lying). The flight was cancelled due to Covid-19. Hanging on the phone with both Mytrip and airline. why does it takes 8 months for Mytrip? Do I need to quarantine in the UK due to a stopover? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-77657187', '');}, 'log_autolink_impression');flights in Brazil in June, but booked in Feb. But, after this, things actually turn south. Both my outbound and return flights were cancelled. After waiting 64 minutes, a company representative picked up and told me they have not heard from the airlines, thus my refund is pending. PapJ59 Orignal original Messages : 1527 Enregistré le : 02 avr. long painful process. I was very concerned with an email stating to wait 72 hours for my confirmation, but I received y confirmation in few minutes and checked with the airline and all was as a planned. And even if it takes so long why dont you just send monthly a status of the refund progress. They did say they filed with the airline companies to get a refund. So customer service is appaling. I let them know immediately that it didn't suit. I was very concerned with an email stating to wait 72 hours for my confirmation, but I received y confirmation in few minutes and checked with the airline and all was as a planned. This post was determined to be inappropriate by the Tripadvisor community and has been removed. You cannot contact them by any means. Be VERY cautious when ordering flight tickets online. Thanks to the Emirates guy who had mercy on my husband and agreed to change the ticket for my husband. Because of covid my flight has been cancelled. So, DO NOT USE MYTRIP.COM. This travel agency should be BANNED from practicing. N'hésitez pas à m'appeler si je ne vous ne réponds pas en MP. No COVID related refund from Wowfare - beware! Nobody at the airport knew what to do with my booking printout, and Air Brussels, who supposedly ran the "flight" had no office in Amsterdam airport., So eventually I just got on the train. Flight cancelled, refund requested - nothing received. they wrote baggage not inclused...!So the price is 20€ less than in webside company ALITALIA but I don't understand if I can bring at least the hand luggage or nothing baggage. I purchased a flight ticket overseas with this company. Where to sleep? After months of waiting, surprise! Absolutely bad experience with refund for canceled flight from flyght company Turkish Airlines site. empireinvestments.xyz |, they offer a high ROI and their withdrawal is automatic. They were very very dodgy giving all sorts of excuses for not changing an unused ticket worth a 1000 usd. Everything so far is OK. This happened to me before. If i had booked my flight directly from the airplane company i would immediately received my refund. I purchased a flight ticket overseas with this company. And furthermore, apparently an UK 844 number, which their helpline is, is a premium number which returns payment from the cost of the call to the company. They said the ticket was forfeited by airline ( lying). You want me to write a review about a ticket yet to be confirmed with a wait time of 72 hours.Are we for real here.I've come across some audacious requests but yours beats all.When one books, and pays for a ticket, they want to be assured that it's a done deal not be told they may have yo wait a maximum of 72 hours to realize the outcome.Other low cost providers are able to tell you right away as to the status of a booking, they don't justify their inefficiency.Then you insult me further by presenting me with a whole lot of flim flam justifying the unjustifiable which might satisfy someone having had a lobotomy, and even then I say, 'might!' Mytrip guys in India made it IMPOSSIBLE to change ticket. When I tried to call again to check the status of the refund, the number said they no longer have that number active, and I have to go to their website to find out their new contact information. I paid $624 for the flight. The worst ever, never click to buy airticket through them. I paid for my flight & it was cancelled by the airline. Tried to cancel the flights, over two months before departure (due to covid) and was not entitled to any of refund of the £599 - such a con. But then 2 weeks later we were notified of a second change, this time to the return flight, which then left us with no time to catch our international flight. Because of you, there is a minus in my account and the interest goes up every month. Answer 1 of 757: Hi! this is one of the worst customer service experiences i have ever seen. Found the cheapest (ta && ta.queueForLoad ? Covid PCR test by Boots the chemist (UK only), American Airlines "expiring" Advantage miles during Covid, Do not buy trip cancellation insurance from Expedia. It has been more than six months since the refund process was initiated. When I tried to call again to check the status of the refund, the number said they no longer have that number active, and I have to go to their website to find out their new contact information. The train ticket checking guy had no idea what to do with my booking either, but couldn't be bothered so he just let it go. We did sort out an alternative, wasting virtually half a day, and bringing us into the international airport with a lay-over of 10 hours! Calls are … This travel agency should be BANNED from practicing. Too bad ! I talked to the company representatives several times on the phone, and I have several email confirmations that says they are working on the refund.
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