I would stay far from this. So we've discussed all the positive things about UserTesting.com now it's time to discuss the complaints against UserTesting.com. But! The 1 i was accepted for made me download a handful of extensions and apps, then froze on me and I had to decline the test myself to see new ones. Do not rely on emails from them. Usertesting is a legit and most renowned online platform for providing service related to the feedback.Here different companies come to get reviewed about their developed product. This is where you will get paid. A TOTAL WASTE OF TIME. Reply. They accused me of putting fake demographic info. Why i can't install the program you sent me to complete my application? In my first attempt, I couldn’t go through this. Jack Cao. UserTesting Review. Time hog. UserTesting is an awesome tool to get high quality feedback about your products in a matter of minutes. UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. And last but not least, I'd like to know why their app is not on Play Store, is that Google does not approve it? TestingTime. Go to the Help Center and read all of the FAQ's and read as many of the Support Articles as possible! Amazing all their clients that use the site and the questions we get ask to give our input into. Their website is easy to use and attractive. There are a bunch of reviews claiming the site to be a scam because of a lack of tests, or because of screener questions which seem to always deny you. It has been hiring a wide range of testers since 2007, and the standard rate for completing a shorter test is 10 dollars. $30 for 30 minute test I think maybe my battery got low but I didn't realize until after. UserTesting is AMAZING!! If you want to make less than $1 an hour for your time, go for it. Tester (15) User Experience Researcher (2) Account Manager (1) Analyst (1) App Tester (1) UserTesting Reviews by Location. Waste of time. Learn more about its pricing details and check what experts think about its features and integrations. I've seen good changes and not so good. Usertesting is just a platform (middle man) for this, and they pay their testers very well. That was annoying but I was like fine whatever I guess. When problems have occurred the UserTesting customer service members have been responsive and have dealt with each issue I have had efficiently and fairly. they can see your face, can they screen shot it? I got a second chance. The computer microphone works fine as long as your environment is quiet. However, I've recently (today) accepted a couple of mobile tests Tests which upon completion i.e. That means screeners populate my Available Test page, I take them to see if I qualify, and if I do I take the survey or test. I’ve returned to it a few times since, and UserTesting remains one of my favourite ways to earn some money on the side. So after the clicking link on email the email, you will redirect to a page saying download the screen recorder for continue. See user ratings and reviews now! The "Account Executive" who supposed to help me set up a trial did absolutely nothing. At the time of writing this review, UserTesting is not yet listed with the Better Business Bureau. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. No response as to whether I can reapply or why I failed. This is my honest Usertesting review, so I won’t lie. This is an easy way to make some extra money, but I have run into an issue multiple times while uploading a completed test on my Android mobile device, with the test crashing, not showing in the list of completed tests, or showing as Processing for over a month. I was so happy but then boom no work, no clients, result? They would often ignore me or give me irrelevant information for the question I had. I have made $290 since I have been on it started on 04/10/2018 and it has helped me, as I have been sick and needed money just to get through until my short term disability kicked in. UserTesting Complaints. Also, they will cancel live conversations the day of the conversation and not even tell you, let alone compensate you for saving that time for the conversation. I question the people saying they are making hundreds of dollars a month. I can do it from the convenience of my home, mainly bed, and I also put the app on my phone and tablet. Share 0. There has been 1 day that I didn't qualify for anything but I can't complain. In addition, it is a very quick and easy way to get answers to help educate … The site sometimes doesn't work and makes you get very low ratings and the support is one of the worst of the century, they answer you after a month and don't even answer you. Have questions in your mind? This is a SCAM. I got paid for my tests (3$ for the peek test and $10 each for the others, so $23 in total.) Customers rate UserTesting #1 The crowd has spoken. That’s our detailed review of the website testing platform, UserTesting. Each time I have reported the issue and received no response from UserTesting support, and no payment for the completed tests, even after reporting the same issue multiple times. I had to write this because I'm reading reviews from people saying that Usertesting is biased against them because they don't make a certain salary, are unemployed, etc. It pays exactly 1 week to the minute of your test and it is AWESOME. Read user reviews from verified customers who actually used the software and shared their experience on its pros and cons. I earn about $50 - $100/week participating in surveys and user tests that I QUALIFY for. Got NOTHING from the trial except me myself had to tell them what to do. $60 for 60 minute test. Still the best for UX testers imo. UserTesting usually pays $10 for a 20-minute website test (around £7.50 inf you’re in the UK like me). You get paid $10 every test with the average test lasting 8-13 minutes. Yes cause am in Kenya and am on the site I was told by a friend of mine from South Africa. How do you position yourself against your competitors? I highly suspect that the site is technically not a scam but they are dishonest in that what is happening is that as you complete "screener" questions you are providing important information about yourself that is being compiled and sold. First, you'll most likely apply for like 2 tests out of fifty so it takes weeks to get something and sometimes other people will take it right before you can start. I’ve been signed up for less than a month and have made almost $200 in a total of 2hrs. Nope. Share. I have received only 4 reviews after 75 tests but, I guarantee if I started fudging my screener answers I would soon find little or no opportunities to participate. They receive feedback from their client customers even though a panel member may not receive a rating. You won't gain anything not unless you are from US. This doesn't mean that UserTesting is a scam, just that there aren't many companies looking for people from your demographic. It has become a fun hobby that I get paid for! There are plenty of other ways to make money from home, so the reactionary responses caused by your bad luck aren't warranted. If you found this review helpful, please share it! Frequency of Use: Weekly ... Pros: I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. We’re in this together! Why does it matter that I work in a company with less than 50 employees? It is ANNOYING but that's the nature of the job. UserTesting has a consumer rating of 1.96 stars from 101 reviews indicating that most customers are generally dissatisfied with their purchases. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue. Technical - I had to record the same video of me talking for five minutes - three times because they had many technical issues. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I'm very happy in being a part of UserTesting. Also, if I had the option to mark a study to not show anymore. the video prepares for upload, the app just hangs, thinking WiFi could be an issue I thought "No problem, mobile data will do" - accept it won't let me, so having completed two tests totalling $20 and at least 30 mins of my time, I will now most likely receive...nothing. I have read the negative reviews and I have come to this conclusion. BUT THEN I spent 45 minutes on this stupid product review on my phone (they put like fifty questions for ten bucks) and then I try to upload and it keeps telling me it can't. They have a very straight forward and transparent process for enrollment and work. I've spent hours doing screeners and I don't have much to show for it. The test I had initially was awful, and would've subsequently got a bad rating but didn't as I was new. If you like the idea of browsing a website/app on your computer screen and speaking your thoughts as you do so, then you may find it to be a fantastic way to earn $100, $200 or even $500+ per month. Screeners don't seem to be screened themselves. Is this site available for worlwide? Usertesting is one of the best websites to make money online with excellent pay per hour. I try to work on it 6 days a week minimum of 4 test as day. Usertesting is used by different companies who are … Please, feel free to leave a comment below. I applied to the test, followed the instructions, then got told that I failed the application. At the end of the day, 90% of the tests they send you, get denied by them from the screeners before you can even start them, a bunch of BS and malarkey... in short, get out of the house and get a regular job, no shortcuts in life... You may complete a test but if they don't like what you say, they will give you a low rating, come up with bogus justification and not pay up. Unfortunately, there's no real way to know whether your particular demographics will lend themselves to getting you a bunch of tests; they're a crap-shoot. Not a fan for the new update as the old system was much more pleasing to the eyes. I've been logged in for 2 weeks and I never really got something to test. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I'm beginning to think it's a scam and the "real user testing" is the ", Expecting for work? "Your profile is not a winner this time - Please try again!". This is actually pretty simple, as there are numerous ways that you can actually make money from your Usertesting campaign. I was excited to land a live conversation, only for it to be canceled the day of. Mission and values Explore company values, community, the relevance of the mission and moving on. The only issue is the first test you do,it takes a week for it to be reviewed and then you can do more tests. Received a good rating but subsequently never received the pay they promised me. IF you need your customer to tell you what to do, you are not doing your job, Josh, or the whole UserTesting Team. Finally decided to close and make another account which they deactivated as 1 person can have only 1 account as per policy. UserTesting is AMAZING!! I've done around 20 reviews since then and all have been paid as expected (not rated though) and it's very very easy once you do a few. It’s not hard to earn $100 a month, trust me on this one. I'm considering giving up on this hustle. There are 17 UserTesting reviews on SiteJabber and the average rating is only 1,7 stars out of 5. I was surprised to see this low rating after hearing positive experiences of UserTesting from a few other people. Also on Glassdoor they had received quite positive reviews from their employees with an average rating 3,7 stars out of 5. Started from 15 minutes late from the meeting, the late response to the email, to the end, he just stopped writing back. It's annoying because I don't want to see them get a bad reputation that they don't deserve. “UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back.” Tammy Snow | Head of User Research “Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. The reason why they experience fewer screeners and tests is because the system is intuitive and recognizes these fraudulent attempts to qualify. Review: UserTesting enlists freelancers to review new websites and mobile apps in exchange for a $10 tester fee. The extra little bit of cash has been nice and I really like contributing to the user experience for product and web site development for User Testing customers. 1 of the customer rated me 3 and my overall rating got under 4 and I stopped receiving tests. Usertesting.com has been around since 2007 and has built a positive reputation online. It pays you to visit websites or apps, complete a set of tasks, and speak your thoughts aloud. I have taken hundreds of screeners that I did not qualify me for testing. UserTesting should have people test/review their site. Sure, the payments are tempting and almost seem like easy money. Consumers complaining about UserTesting most frequently mention screener questions, customer service and extra money problems. There are a lot of people who wonder how they can actually get paid for their Usertesting tests and reviews. Hi there :) Not worth it. This isn't true, but let me explain. Who uses usertesting? I guess they pay us 10$ per tests but they are making way more than that. Explore 84 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. There can be a lot of different types of reviews including but not limited to: design mockup review, game testing, app testing, website usability testing, and a lot more. 171 UserTesting reviews. They actually do NOT pay you when their tech screws up and doesn't upload a finished 15-min test video, so don't fall for that lie. To get started, you’ll need to download the User Testing software and do a sample test. By and large, what the tests consist of is finding particular areas on the targeted website, and talking to yourself as you explore it, explaining whether the site was intuitive or whether you found it hard to navigate. There are tons of screeners you won't pass but there are others that you will. The more desperate you are to get a gig the more screeners you fill out. The site pays up to €50 per study. Gain trust and grow your business with customer reviews. They get as big of a digital finger print from you as possible, by forcing you to use specific browsers, downloading aps., using multiple devices, even asking for access to your LinkedIn profile. Yes I did apply, they gave me 2nd chance. Sadly I'm not from that country. I have deleted the app from my phone and no longer complete tests that way due to this problem, and I have lost interest in completing tests on the site in case I were to experience the same. TestingTime states that each test takes around 30 to 90 minutes. Complete it and UserTesting will review your response. I have contacted customer support on numerous occasions and to this day have never received a response. From my experience, it is NOT possible to make worthwhile money from UserTesting, but it is possible for them to make money from you. People on this site are severely lacking common sense or patience. Lookback – #5 UserTesting Alternatives Lookback Software ease of use. This so-called website is a total waste of any one's time! It's been 4 days. For apps that have a complicated interface, you will probably need to review them. However the live test pay $30-$60 so youd be missing out. Usertesting review What is Usertesting? It has become a fun hobby that I get paid for! UserTesting Review What to expect once approved as a tester. A couple of screener questions, no tests so far. If you're looking for a quick buck, this is not it. The feedback you receive tells you more than what a user did—it tells you why. Now I'm in college and $200 without leaving my room is great. Once you’ve been approved, you will be offered the opportunity to take real tests and get paid for them. The only downside is you spend 10x the amount of time completing their automatic screeners (only for them to say "sorry this isn't a fit") as you do actually completing studies. The site works by having you first set up an account and provide profile information. The tests are on a variety of topics, and are usually fun to do. To find more information about reviews and trust on Sitejabber.com please visit. None of this has anything to do with your ability to navigate a web site. If they would have more tests available, the earning potential could be quite good. I can understand why others are leaving bad reviews, but I don't believe the reviewers were honest about the amount of effort they put in for their results. Then they banned me from both accounts and told me to never make a new account again. I average $200-$400 USD per month and last year made approx. I have been a regular tester on this website but their customer service is non-existent. I hope this helps. UserTesting is AMAZING! They email back an automated message saying this might be why it didn't upload and good luck next time. I understand the psychology of being turned down over and over again, believe me. Dont waste your time . I don't normally write reviews, but this was very frustrating experience, from technical issues to customer service problems. Did not pay out, nor answered any of my questions about this. So, it is better to take it entirely as a part-time job. After almost two months I made a new account since I couldn't use my old account and support had stopped responding to me. Your friend, Jack. I am grateful for the tests I do qualify for. The availability of tests that are suitable for me is very rare. Reviews Write a Review. Remember, this is a serious service to the clients User Testing solicits to. NO. Take that seriously and put yourself in the proper mindset. It's another website that relies on screen tests/surveys as an excuse to disqualify most people from taking tests. Tests in App won't upload...support messaged. It's a legitimate user testing service. Sometimes I waited 2 days, sometimes I waited 5 days, but I have always received a response and in most cases the response was more than I had asked for. However, support is useless and incompetent. I did wait everyday for one client but nah. After that is approved you will be good to go. Thank You for the chance given to participate, I am really dissatisfied because of not getting enough studies. Anyone who writes a bad review is probably just not good when it comes to using the computer/technology. AVOID! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. At this moment it feels like a waste of time, I could give it a try for 7 more days or so, I'll update if my review changes. User Testing is a legitimate website where you can really earn some money on completing the testing tasks. Scammers after qualifying they'll always find a reason to deactivate your account and not paying for tests you did. I’ve been signed up for less than a month and have made almost $200 in a total of 2hrs. UserTesting has a consumer rating of 1.96 stars from 101 reviews indicating that most customers are generally dissatisfied with their purchases. This is a money-maker I often recommend to people, but it has changed a little, hence this most recent update. There are various reviews from testers which consider whether UserTesting is a scam or not. Get opinions from real users about UserTesting with Capterra. I hope tests come to the user after cross checking the info they already have provided. You should hear a bell when new tests are posted if you keep the dashboard open. If your profile matches the clients demographic request you will get an invitation to the test. Owner: Darrell Benatar & Dave Garr. For instance, having a limited profile and that profile does not get referenced it seems. Price: Free to join. Customer service is non existant. UserTesting ranks That is, the peek test that every tester receives upon account creation, and a few other tests. I have enjoyed the UserTesting experience so much. Tweet 0. You will make $20-$30 (maybe) if you spend 8 hours a day monitoring 5 days a week. The website even acknowledges that the amount of tests you get will vary, depending on these same demographics. I check out websites which takes me a few minutes and I get $1 usd in PayPal. I consistently get a few tests a week or more depending on how often I log in. Keep the UserTesting Dashboard open and check for available tests. Unlike analytics products, you’ll hear what users think, and you can ask them questions. Looking for honest UserTesting reviews? About UserTesting How usertesting works. Name: UserTesting. Against the background of everything else - Why not?). Please sort this out UserTesting. If you are new to User Testing, DO NOT just start trying to qualify for tests! UserTesting also offers some longer and more detailed projects, but these are available to only those who meet the criteria. It was obvious that he didn't even care to read the whole email I sent (why would he care, we're "only users".). They seem to come in waves. The way UserTesting distributes tests is through demographics. With UserTesting’s platform, you get feedback within hours - not days or weeks like traditional research. Tina Richerson 2 reviews. The website offers multiple packages for companies depending on how much user experience insights they are after. I think if they told me to try uninstalling it in the first place, my account could have been fixed. I have been testing with them for years and have never run into an issue with a virus. No more tests and no response, no explanation. I have something for you. This site is a great way to help site owners and learn about new products and websites while testing.There is panel, update, response and care.If you qualify for a test which might take time because there are so many other applicants maybe thousands, you don’t expect a fast feedback on your test.The number of tests you receive depends on your overall score, the more credible your profile and feedback is the higher your ratings will get when customer review your test and then more tests to come.Tests below 3 are always reviewed by the moderators and if the customer has given a bad score and it wasn’t justified your score will not be affected and they will clear it, I have had two clients give me 1 star and the reviewer cleared it because it wasn’t justified.In other times you might get 3/4/5.
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